- GP practice
Oak Vale Medical Centre Also known as Dr Michael Cranney & Partners
Report from 2 June 2025 assessment
Contents
Ratings
Our view of the service
This assessment was carried out on 22 and 30 July 2025. Oak Vale is a GP practice which provides a range of primary medical services from its location 215 Childwall Road, Liverpool, L15 6UT. The practice delivers service to approximately 12,600 patients under a contract held with NHS England.
The provider is registered with the Care Quality Commission to provide the following regulated activities: diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures and treatment of disease, disorder or injury.
We assessed all five key questions to establish if the services provided were safe, effective, caring, responsive and well-led. We rated all key questions as good and rated the service as good overall.
Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 4th decile (1 of 10). The lower the decile, the more deprived the practice population is relative to others.
The service had a culture of safety. Systems were in place for managing incidents and complaints and learning from these.
The premises were clean and well-maintained, and risks had been assessed and mitigated.
The provider was in the process of recruiting to the staff team to ensure there continued to be sufficient numbers of staff with the right skills, qualifications and experience.
Care and treatment was provided in line with best practice guidance and staff managed medicines well overall. Some areas for improvement were noted and the provider took swift action to review these areas and make the required improvements.
People who used the service were treated with kindness and compassion and staff protected their privacy and dignity.
The provider worked to reduce health and care inequalities and to ensure people had equity in access to the service.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Leaders and staff had a shared vision and culture based on listening, learning and continuous improvement.
People's experience of this service
The provider encouraged and used feedback from people who used the service to make improvements. Feedback we reviewed showed that patient experience of the service was positive overall in relation to the care and treatment they had received.
The results of the National GP Patient Survey showed similar to and higher than average levels of patient satisfaction in areas such as patients feeling listened to, being involved in decisions about their care and treatment, being treated with care and concern, having confidence and trust in the healthcare professionals and feeling that their needs were met, including consideration of their mental wellbeing.
Lower than national average scores were received in the National GP Patient Survey linked to patient satisfaction with access to the service, with lower than average scores for getting through to the practice by phone and people speaking to their preferred healthcare professional. Results for respondents being positive about their overall experience of the practice was 78%, which was higher than the national average of 75%.
Recent results from the NHS Friends and Family Test, showed people overall were positive about their experience of the service.