We have carried out an announced remote review for Dr J Pramanik & Dr J T Pramanik Practice at Hornspit Medical Centre, Hornspit Lane, Liverpool L12 5LT. Overall, the practice is rated as Good.
Following our previous inspection on 10 September 2019, the practice was rated Good overall and for Safe, Effective, Caring and Responsive services. However, Well Led services were rated as Requires Improvement.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Dr J Pramanik & Dr J T Pramanik Practice on our website at www.cqc.org.uk
Why we carried out this review.
This review was a focused follow-up without undertaking a site visit. The purpose of the review was to review the regulatory breach identified at the practice last inspection as follows:
- Regulation 16 HSCA (RA) Regulations 2014 Receiving and acting on complaints.
The provider did not have an effective system for handling and responding to complaints. The regulation was not being met because the provider did not inform patients of the steps to take if they were not satisfied with the findings or investigation outcomes. This included their right to refer the matter to the Health Service Ombudsman.
We also reviewed the area where the provider should make an improvement by:
- Ensuring the availability of equipment in the practice to manage medical emergencies taking into account the guidelines issued by the Resuscitation Council (UK).
How we carried out the review
Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently. For this review we have requested evidence from the provider to ensure the breaches in regulations identified at the last inspection have been met.
We based our judgement of the quality of care at this service on a combination of:
- what we found during the review
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as Good overall and Good for Well Led services.
We found that:
- The practice had reviewed the complaints processes and information provided to patients on how to complain and response letters sent to complainants, now included information of the actions they could take if they were not satisfied with the investigation outcomes.
- The practice had set up a contract for the supply of oxygen to be used in an emergency. The practice provided evidence to show they had appropriate equipment in place to respond to medical emergencies.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care