Watling Medical Practice

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.We did not assess all quality statements within this key question, as no concerns were identified in these areas at the previous assessment where they were judged to be met.

At our last assessment, we rated this key question as requires improvement. At this assessment, the rating has changed to good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The service fostered a positive culture where people felt they could speak up and their voice would be heard.

Staff and leaders acted with openness, honesty, and transparency. Leaders encouraged staff to raise concerns and promoted the value of doing so. Staff had clear, safe routes to raise concerns, there was a whistleblowing policy and staff had access to a freedom to speak up guardian.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The service had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment, and support. They acted on the best information about risk, performance, and outcomes, and shared this securely with others when appropriate.

Leaders and managers supported staff, and feedback we received from all staff demonstrated they were clear on their individual roles and responsibilities. Staff could access all required policies and procedures. Managers held regular meetings, during which they discussed clinical concerns and emerging risks. Meetings were clearly recorded and actions arising were shared with all staff. Patient confidentiality was taken seriously.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The service focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome, and quality of life for people. They actively contribute to safe, effective practice and research.

Leaders and staff were proactive in sharing ideas and using good practice to improve care. They regularly listened to feedback from patients and the community, using it to shape and assess new ways of working. Staff had time and support to build their skills in improvement and innovation, and there was clear evidence of this being put into practice. Everyone was encouraged to come forward with ideas and take ownership of change.

The service worked within a multi-disciplinary team to provide the right support for patients. The service actively participated in regular meetings where people’s care, and treatment needs were discussed to improve their outcomes. There was a focus on continuous learning and improvement within the service.