We carried out an announced comprehensive inspection at Moss Street Surgery on 17 November 2022. Clinical searches were undertaken on 22 November 2022. Overall, the practice is rated as good.
Safe - good
Effective - good
Caring - good
Responsive - good
Well-led - good
Following our previous inspection on 20 April 2015, the practice was rated good overall and for all key questions.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Moss Street Surgery on our website at www.cqc.org.uk
Why we carried out this inspection
We carried out this inspection due to the length of time the practice was previously rated. We assessed all key questions.
How we carried out the inspection
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.
This included:
- Conducting staff interviews using video conferencing.
- Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
- Reviewing patient records to identify issues and clarify actions taken by the provider.
- Requesting evidence from the provider.
- A site visit.
- Staff feedback questionnaires.
Our findings
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We found that:
- The practice had systems in place to keep people safe and safeguarded from abuse.
- Patients received care and treatment that met their needs.
- The practice had a system in place for managing significant events
however, incidents had not always been identified as an event to improve the quality of patient care.
- There were effective systems in place to monitor patients prescribed high-risk medicines and monitoring of patients with long-term conditions.
- Staff had the information they needed to deliver safe care and treatment.
- The practice had recently obtained partial funding for renovations to the premise to enable improved accessibility for its patient population.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- A new cloud-based system had been installed in August 2020 with improved functions including call recording and additional capacity for calls.
- Staff enjoyed working at the practice and felt respected, supported, valued and encouraged to do their role.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
- Processes for managing some risks were not fully embedded into practice.
- Patient satisfaction in the National GP Patient Survey 2022 was higher than local and national averages across all indicators in relation to providing caring and responsive services.
Whilst we found no breaches of regulations, the provider should:
- Review and improve recruitment procedures in accordance with regulations.
- Review and improve systems to significant events are captured to improve patient care.
- Review procedures for the oversight of monitoring vaccine fridge temperatures.
- Develop a programme of targeted quality improvement.
- Improve the documentation in response to the management of complaints.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services