The Care Quality Commission
  • Doctor
  • GP practice

Scorton Medical Centre

Overall: Good read more about inspection ratings

Staggs Way, Scorton, Richmond, North Yorkshire, DL10 6HB (01748) 811320

Provided and run by:
Scorton Medical Centre

All Inspections

During an assessment under our new approach

Date of Assessment: 07 May 2026.

Scorton Medical Centre is a GP practice located in the village of Scorton in North Yorkshire. It delivers services to 3,593 people under a contract held with NHS England and is a dispensing practice.

According to the latest available data, the ethnic make-up of the practice area is approximately 97.9% White, 0.6% Asian, 0.7% Mixed, 0.6% Black and 0.2% Other.

Information published by the Office for Health Improvement and Disparities shows deprivation within the practice population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the practice, the context it was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

SAFE

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.

EFFECTIVE

Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

CARING

Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.

RESPONSIVE

People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the practice and sought ways to address any barriers.

WELL-LED

The practice had a clear vision and strategy, which considered the needs of the people who used their practice and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

3 October 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Scorton Medical Centre on 17 May 2017. The overall rating for the practice was good, with the key question of safe rated as requires improvement as the arrangements in respect of medicines management did not assure that risks had been minimised. The full comprehensive report published on 23 June 2017 can be found by selecting the ‘all reports’ link for Scorton Medical Centre on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 3 October 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breach of regulation we identified in our previous inspection on 17 May 2017. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Our key findings were as follows:

  • Care and treatment was provided in a safe way for service users through the proper and safe management of medicines for the purposes of the regulated activity.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

17 May 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Scorton Medical Centre on 17 May 2017.  Overall the practice is rated as good.

 

Our key findings across all the areas we inspected were as follows:

 

  • Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
  • Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.

 

Action the practice MUST take to improve:

  • The provider must improve the arrangements for the proper and safe management of medicines to ensure that care and treatment is provided in a safe way for patients.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

14 September 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Scorton Medical Centre on 14 September 2015.

Overall the practice is rated as requires improvement. Specifically, we found the practice to require improvement for providing safe and well led services. The practice was good for providing a caring, effective and responsive service.

Our key findings across all the areas we inspected were as follows:

  • There were some systems in place to reduce risks to patient safety. However, we identified areas where improvement was required.
  • Staff understood their responsibilities to raise concerns, and to report incidents and near misses.
  • Patients said they found it easy to make an appointment and that there was continuity of care. Urgent and routine appointments were available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • Information about services and how to complain was available. The practice sought patient views about improvements that could be made to the service. The practice was in the initial stages of setting up a patient participation group (PPG).
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had mostly received training appropriate to their roles.
  • There had been two; two cycle clinical audits completed in the last two years, both of these were completed audits where the improvements made were implemented and monitored.
  • It was evident the practice was in a transition period following recent partnership changes. We saw some evidence, particularly in relation to culture that some changes had been made in respect of shared learning and support arrangements. However, the arrangements for governance and performance management did not always operate effectively.
  • The vision, values and strategy were not well developed and consequently not monitored or regularly reviewed. Whilst all staff were clear they wanted to deliver a good service to their patients they were not clear about the practices strategy. GP partners demonstrated they were aware of current and future challenges.
  • Not all staff told us they felt supported and able to raise concerns.
  • There was some evidence of innovative practice demonstrated.

However, there were also areas of practice where the provider needs to make improvements.

Importantly, the provider must:

  • Ensure all staff acting as a chaperone understand their role and have had a DBS check carried out or a risk assessment in place as to why a DBS check was not required.
  • Ensure systems of good governance are in place. The practice must ensure the systems are in place to assess, monitor and mitigate the risks relating to the health, safety and welfare of staff,

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice