Kingswood Dental Practice

Updated 13 June 2025

We carried out this announced on-site inspection on 4 September 2025.

We found the practice had met all regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Kingswood Dental Practice is part of Alliance Dental Care a dental group provider. The practice is in Hailsham, East Sussex and provides NHS and private dental care and treatment for adults and children.

The practice has 3 steps as well as ramp access; car parking spaces are available, including dedicated parking for disabled people, near the practice.

The practice had 5 treatment rooms. At the time of our inspection, there were 4 dentists, 5 dental nurses, 4 of which were trainees who had dual roles as receptionists, 3 dental therapists, 1 dental hygienist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 3 dental nurses, the practice manager and the Compliance and Operations Manager for the group.

Updated 13 June 2025

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback on the day of the inspection from 12 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Findings from patient feedback questionnaires demonstrated that people were positive about the standards of cleanliness. Patients responded positively that they were able to book appointments within an acceptable timescale for their needs, they were given clear information to help them make an informed choice about their treatment and any associated costs.

Feedback also demonstrated that patients felt able to book appointments within an acceptable timescale for their needs and when they were prescribed medicines, sufficient information was given.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.