Updated 9 February 2026
Date of the assessment: 16 February to 31 March 2026. The Vale of York Intermediate Care Service is a domiciliary service which provides short-term personal care support to people living in their own homes. At the time of the assessment 11 people were receiving support with their personal care.
We have assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
We found a breach of regulation in relation to good governance. Effective systems were not in place to assess the quality and safety of the service and to drive improvement. This included the absence of risk management plans and records to support the safe administration of medicines.
However, people were protected from abuse. Staff understood the need to escalate any concerns and how to do this. Staff were reliable and knowledgeable, taking the time to get to know people. Staff completed medicines training and their competency to safely administer these was assessed.
The staff team worked well together and shared information appropriately with health and social care professionals. People were asked what they wanted to achieve and the support was tailored accordingly.
People described their experience of the care provided as really positive, noting staff were kind and caring in their approach and considered their dignity. People’s independence and choice was actively promoted. Staff confirmed they felt well supported in their role noting the registered manager was approachable and compassionate.
We have asked the provider for an action plan in response to the concerns found at this assessment.