- Homecare service
Vale of York Intermediate Care service
Assessment report published 7 May 2026
Contents
Ratings
Our view of the service
Date of the assessment: 16 February to 31 March 2026. The Vale of York Intermediate Care Service is a domiciliary service which provides short-term personal care support to people living in their own homes. At the time of the assessment 11 people were receiving support with their personal care.
We have assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
We found a breach of regulation in relation to good governance. Effective systems were not in place to assess the quality and safety of the service and to drive improvement. This included the absence of risk management plans and records to support the safe administration of medicines.
However, people were protected from abuse. Staff understood the need to escalate any concerns and how to do this. Staff were reliable and knowledgeable, taking the time to get to know people. Staff completed medicines training and their competency to safely administer these was assessed.
The staff team worked well together and shared information appropriately with health and social care professionals. People were asked what they wanted to achieve and the support was tailored accordingly.
People described their experience of the care provided as really positive, noting staff were kind and caring in their approach and considered their dignity. People’s independence and choice was actively promoted. Staff confirmed they felt well supported in their role noting the registered manager was approachable and compassionate.
We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
People who used the service and their relatives told us the service was professional and the staff were good. For example, a person who used the service stated, “They are first class. Very nice people, very efficient and helpful.” A relative also shared, “It’s been a good help for both of us.” People confirmed staff were reliable and did not miss visits. A person stated, “They are very punctual; 7:30am every morning. One morning the carer was late by about 20 minutes and that’s the only instance they’ve been late.” Staff were unhurried in their approach, and a person explained, ““They stay and do everything that’s needed and then go, you don’t feel they’re rushing you.” People confirmed staff protected their privacy and promoted their dignity in the way they cared for them. Care was planned to promote people’s independence and staff considered further ways to enhance this through equipment or onward referrals for professional involvement. A person who used the service told us, “It’s been very, very good. I’m getting independent, but they’re always ready to help if I need it and will do anything I ask them to. I know it’s my choice.” Staff understood and responded to people’s individual needs.