Vale of York Intermediate Care service

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Prior to receiving support, people’s needs were assessed to ensure these were understood and could be safely met. Regular reviews were undertaken with people which helped to ensure their changing needs were supported.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People chose what they wanted to eat and drink. Staff provided support in this area when needed. Some people told us they were not supported to make a hot meal of their choice, instead being limited to warming food up. We shared this with the provider who noted they were not aware of this and would look into it.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The staff team communicated with one another effectively, sharing updates within the team and escalating to the management when needed. This helped to ensure people received joined-up care. Staff spoke positively about how they worked together as a team, and one staff member told us, "I think we've got such a good team."

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. This was a key aim of the service. Staff knew people’s needs and continually monitored and reviewed these to establish whether further rehabilitation or long-term support was required. Referrals were made for other professionals’ input when needed including occupational therapists and GPs.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and they met the expectations of people themselves. People's identified needs and goals were reviewed weekly to track their progress and their support was amended accordingly. People who used the service told us how they had been supported to regain their independence after a period of ill health or had adjusted to doing things differently. Staff provided examples of this including supporting a person to manage their own continence needs and regain some independent living skills.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff understood the importance of this, and records of consent were in place. People who used the service confirmed staff sought their consent to providing care.