28/11/2017
During a routine inspection
Letter from the Chief Inspector of General Practice
The practice was rated as Good overall. (Previous inspection 19 January 2016 - Good)
The key questions were rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Parsons Heath Medical Practice as part of our continued inspection programme.
At this inspection we found:
- The practice used systems to manage risk and safety incidents to reduce the likelihood of occurrence.
- When incidents happened, learning was shared with all staff and their procedures were improved at the practice.
- Incidents were regularly reviewed for effectiveness and appropriateness of the care provided at the practice.
- We saw care and treatment was delivered according to evidence-based guidelines.
- All staff had received a ‘Disclosure and Barring Service’ (DBS) check.
- Policies were practice specific, had been updated, and reviewed. All staff knew where and how to access them.
- The emergency equipment and medicine monitoring processes were found to be effective.
- Evidence of the two-week wait referral procedure was well managed to ensure patients were not missed.
- Patients told us they were involved in their treatment and treated with compassion, kindness, dignity and respect.
- The appointment system was easy for patients to access when needed.
- There was a strong focus on learning and improvement throughout the practice.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice