Archived: Parsons Heath Medical Practice

Updated 21 February 2018

• Parsons Heath Medical Centre provides primary care services via a General Medical Services (GMS) from 35a Parsons Heath, Colchester, Essex, CO4 3HS. www.parsonsheath.co.uk.
• The practice population of approximately 10,700 had deprivation levels comparable with the national average.
• There are six female GPs, one female GP registrar (a training GP), one male nurse practitioner, three female practice nurses, and two female health care assistants in the clinical team. They are supported by 12 staff members with roles ranging from management, secretaries, prescription clerks, receptionists and administrators in the non-clinical team.

Updated 21 February 2018

Letter from the Chief Inspector of General Practice

The practice was rated as Good overall. (Previous inspection 19 January 2016 - Good)

The key questions were rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Parsons Heath Medical Practice as part of our continued inspection programme.

At this inspection we found:

• The practice used systems to manage risk and safety incidents to reduce the likelihood of occurrence.
• When incidents happened, learning was shared with all staff and their procedures were improved at the practice.
• Incidents were regularly reviewed for effectiveness and appropriateness of the care provided at the practice.
• We saw care and treatment was delivered according to evidence-based guidelines.
• All staff had received a ‘Disclosure and Barring Service’ (DBS) check.
• Policies were practice specific, had been updated, and reviewed. All staff knew where and how to access them.
• The emergency equipment and medicine monitoring processes were found to be effective.
• Evidence of the two-week wait referral procedure was well managed to ensure patients were not missed.
• Patients told us they were involved in their treatment and treated with compassion, kindness, dignity and respect.
• The appointment system was easy for patients to access when needed.
• There was a strong focus on learning and improvement throughout the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 21 February 2018

Updated 21 February 2018

Updated 21 February 2018

Updated 21 February 2018

Updated 21 February 2018

Updated 21 February 2018