The Medical Centre

Updated 17 January 2019

The Medical Centre is located in the Cornish town of Padstow and belongs to the Petroc Practice Group (Provider). At the time of our inspection The Medical Centre was registered as a separate location.

There are a total of 16,600 patients on the Petroc Group Practice list. The Petroc Practice Group has 15 GPs, eight of whom are partners and seven are salaried GPs (eight male and seven female). There are two GP registrars. The whole time equivalent is 11. The Medical Centre at Padstow is managed by the managing partner. There is one advanced nurse practitioner, eight practice nurses, five health care assistants, and additional reception and administration staff.

Patients using the practice also have access to health visitors, counsellors, carer support workers, district nurses and midwives. Other health professionals visit the practice on a regular basis.

The practice is both a training practice (for qualified doctors training to become GPs) and a teaching practice (for medical students training to become doctors). The practice is open between 8am and 6.30pm Monday to Friday. Appointments are available from 8.30am to 6pm daily. Extended hours surgeries are offered two days a week until 8.30pm on Tuesdays and Thursdays. Early morning extended hours are also available on some Wednesdays. Patients requiring a GP outside of normal working hours are advised to contact the GP out of hour’s service via NHS 111.

The practice offers a range of appointment types including face to face same day appointments, telephone consultations and advance appointments (three weeks in advance) as well as online services such as repeat prescriptions.

The practice has a General Medical Services (GMS) contract with NHS England.

This report relates to the regulatory activities being carried out at the following site which we visited during our inspection:

The Medical Centre

Boyd Avenue

Padstow

Cornwall PL28 8ER

The practice is registered for the treatment of disease, disorder or injury, diagnostic or screening procedures, maternity and midwifery, and family planning services.

Updated 17 January 2019

We carried out an announced focused inspection at The Medical Centre on 4 December 2018. We undertook a focused follow up inspection of The Medical Centre under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions, in order to ensure the practice had continued to embed the improvements made since previous inspections. The overall rating for the practice was good.

The full comprehensive report on this location can be found by selecting the ‘all reports’ link for The Medical Centre on our website at www.cqc.org.uk.

The key question at this inspection are rated as:

Are services safe? – Good

Overall the practice is rated as Good.

Our key findings were as follows:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• The practice had continued to embed improvements made in the safe domain, for example, in physical security measures such as door keypad locks, prescription security and clear audit trails.
• The practice had also continued to embed improvements in providing a safe and clean environment, for example, in its arrangements for checking on infection prevention control.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Updated 17 January 2019

Updated 17 January 2019

Updated 17 January 2019

Updated 17 January 2019

Updated 17 January 2019

Updated 17 January 2019