- GP practice
The Medical Centre
Report from 17 July 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 28 August 2025 to 29 August 2025. The Medical Centre is a GP practice which is part of Petroc Group Practice. The group consists of 2 locations each with 1 branch site. Management functions and staff are shared across both locations and branch sites; and delivers services to approximately 16,400 patients under a contract held with NHS England. The National General Service Profiles states that 97% of patients identify as white, with 3% identifying as Asian, Black, Mixed, or Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 6 decile (6 of 10). The lower the decile, the more deprived the service population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
People's experience of this service
People gave mixed feedback as to how satisfied they were with the quality of their care and treatment. Recent survey results, from the National GP Patient Survey showed that patients who responded positively to their overall experience of the service was lower than the national average, with 43.5% against the national average of 75.4%. The NHS Friends and Family Test showed people were satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback.