The Calverton Practice

Updated 19 November 2024

Date of Assessment: 4 February 2025 to 28 February 2025.

The Calverton Practice is a GP practice and delivers service to approximately 10,500 patients under a contract held with NHS England. The National General Practice Profiles states that the ethnic make-up of the practice population is 96.7% white, 0.6% Asian, 0.5% Black, 1.8% mixed and 0.4% other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and appraisals to maintain high-quality care. Some appraisals were overdue but had been scheduled. On the whole, staff managed medicines well. Some patients were overdue monitoring or a medicines review, but the practice acted to rectify this during the course of our assessment.

People were involved in assessments of their needs and care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent.

People were treated with kindness and compassion. Staff protected their privacy and dignity and treated people as individuals and supported their preferences. The service supported staff wellbeing.

People were given choices about their care, were involved in planning it and could access services in a timely way. The service provided information people could understand. The service worked to reduce health and care inequalities.

Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. There was a culture of continuous improvement with staff given time and resources to develop.

Updated 19 November 2024

People were very positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services.

There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how positive changes had been made because of feedback, such as the PPG working with the practice to liaise with external pharmacies to improve the service for their patients, following complaints about prescriptions not being available at the pharmacy. The PPG had feedback to the practice about patient dissatisfaction with the telephone system and a new system had been implemented recently which had created improvement and been positively received by patients.

The PPG told us the practice were at the heart of and proactive within the local community. The PPG and practice had recently organised and presented a health and wellbeing event focused on insomnia which had been well received by patients.

Care home representatives spoke positively about the care their residents received, commenting on the responsiveness of the practice both in respect of appointments and prescription requests.