Background to this inspection
Updated
19 October 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
There was one inspector, who undertook this inspection over a period of one day.
Service and service type
Opportunity Knocks is a service is a domiciliary care agency providing personal care for people in their own homes.
The service had a manager registered with the CQC. A registered manager and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
We reviewed information we had about the service prior to our inspection. This included details about incidents the provider must notify us about, such as abuse and accidents. We sought feedback from the local authority who worked with the service.
The provider sent us a provider information return form prior to the inspection. This is information providers are required to send us yearly with key information about their service, what they do well, and improvements they plan to make.
We used all this information to plan our inspection.
During the inspection
We spoke with one person who used the service and their relative to ask about their experience of the care provided.
We spoke with one member of care staff. We also spoke with the registered manager, and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.
We reviewed a range of records. This included one care record and one staff file. We also looked at the training matrix and quality audits.
Updated
19 October 2019
About the service
Opportunity Knocks is a small service which provides support for people with a learning disability and is registered to provide personal care for people. At the time of the inspection the service was providing care for one person, CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The person supported received safe care from staff who knew their needs well. The risks to their safety had been assessed and there were measures in place to reduce these risks. Staff supporting the person understood their role in safeguarding the person and had received training relevant to their role.
Staff were provided with appropriate equipment for their role such as personal protective equipment (PPE) to support their practice and reduce the risk of infection.
The person was supported to have maximum choice and control of their live and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
The outcomes for person using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. The person’s support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
The person received person centred care form staff who knew them well. Their views and choices were incorporated into their care plan. They were provided with information in a format they understood.
The management team had processes in place to manage any complaints and regularly reviewed the quality of the service. They worked with the person, their relative and staff to ensure good communication and good quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 16 July 2018 and this is the first inspection.
Why we inspected
This was a planned inspection to award a rating for the service.