This practice is rated as Good overall. (Previous inspection 14 October 2015– Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive at Argyll House Surgery on 10 May 2018. This inspection took place as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they could access care when they needed it.
- There was a focus on continuous learning and improvement at all levels of the organisation.
- The practice was working with the charity Action on Hearing Loss to provide clinics at the practice to check hearing.
- Health and Safety issues such as: Fire, Infection Control (including clinical waste), Emergency drugs, Equipment safety (fridge temperature monitoring) and Expiry dates vaccines/needles were reviewed regularly.
- The practice had been able to record 4% of the practice patients as carers.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice