• Doctor
  • GP practice

Argyll House Surgery

Overall: Good

78 West Street, Ryde, Isle of Wight, PO33 2QG (01983) 562955

Provided and run by:
Argyll House Surgery

Latest inspection summary

On this page

Background to this inspection

Updated 17 July 2018

The Argyll House Surgery is located at 78 West Street, Ryde, Isle of Wight, PO33 2QG.

The practice website can be found at

The practice has an NHS General Medical Services and a contract to provide health services to approximately 5500 patients.

The practice population is in line with the local Ryde population where 95.2% are White British

There are areas of high deprivation with the north east of the Island. Data from 2015 Index of Multiple Deprivation (32,844, the worst being 1) Ryde has income deprivation of 2542 and a living environment deprivation of 445. Patients with a mental health condition = 367 higher than national prevalence.

The practice has opted out of providing out-of-hours services to their own patients and refers them to the Isle of Wight Out of Hours service via the NHS 111 service.

The practice is a member of One Wight Health Limited, the Isle of Wight GP Federation.

The practice has two partner GPs (one male and one female) and at the time of our inspection were employing a further locum GP. The practice has two Advanced Nurse Practitioners, two practice nurses and two health care assistants. The GPs and the nursing staff are supported by a practice manager and a team of nine administration staff who carry out administration, reception, scanning documents and secretarial duties.

The practice was previously inspected by the Care Quality Commission in October 2015 and was rated as Good overall.

Overall inspection

Good

Updated 17 July 2018

This practice is rated as Good overall. (Previous inspection 14 October 2015– Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive at Argyll House Surgery on 10 May 2018. This inspection took place as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they could access care when they needed it.
  • There was a focus on continuous learning and improvement at all levels of the organisation.
  • The practice was working with the charity Action on Hearing Loss to provide clinics at the practice to check hearing.
  • Health and Safety issues such as: Fire, Infection Control (including clinical waste), Emergency drugs, Equipment safety (fridge temperature monitoring) and Expiry dates vaccines/needles were reviewed regularly.
  • The practice had been able to record 4% of the practice patients as carers.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice