Seaton and Colyton Medical Practice

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence staff involved people in decisions about their care and treatment and provided them with advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focused on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including stopping smoking and tackling obesity. People on the service’s smoking register were proactively contacted and offered stopping smoking support.

The service established and embedded group clinics for high blood pressure and cardiac risk, delivered by their pharmacist. The service identified and invited suitable people with similar health conditions to attend group consultations of 1-2 hours each, which was much longer than individual appointments. People benefited from longer consulting time and from shared learning and peer support which empowered them to manage their own health.

The health and wellbeing coaches provided in-house non-medical support sessions such as weight management coaching and accompanied people to social events and community café, to build confidence and for practical advice such as finance, housing and job seeking.

The paramedic delivered education sessions to parents at local schools on common childhood conditions, to improve their understanding and empower them to manage minor illnesses.

The service subscribed to an out-sourced service, to manage their website which provided rich health information aligning with national health campaigns and seasonal priorities such as promoting skin cancer awareness during summer. The contents were frequently updated to educate people to live healthier lives.

The service held regular breastfeeding support sessions to provide practical support for nursing mothers.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

National data (2024-2025) showed the service had achieved the 90% minimum uptake for 4 out of the 5 indicators for childhood immunisations. The remaining indicator was at 88.2%. The service was aware of the findings and they contacted eligible people to explore their concerns about vaccination. Vaccine refusal is noted in their records and clinicians would revisit the discussion when appropriate. Unverified data at the time of assessment showed the indicator had been improved to 96.3%.

Latest national data for cervical screening (2024) showed the service had met the national update target of 80% for people aged 50-64 years old but had not met the same target for people aged 25-49 years old. The service contacted eligible people to make the appointments and promoted cervical cancer awareness through their social media and notice board in the service. The service made the appointments more accessible, for example, offering appointments out of normal opening hours. Unverified data shared by the service showed they had achieved the 80% uptake of cervical screening this year for both age groups.

The service performed better than the England averages in relation to several cancer screening programmes, including screening for breast and bowel cancer.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.