- GP practice
Seaton and Colyton Medical Practice
Assessment report published 16 June 2026
Contents
Ratings
Our view of the service
Date of Assessment: 8 May 2026. Seaton and Colyton Medical Practice is a GP practice and delivers services to approximately 9,200 people under a contract held with NHS England. There is also a branch site at Colyton. We did not visit the branch site during this assessment. According to the latest available data from the National General Practice Profiles, 98% are White and the rest are of non-White ethnic groups. The service had a higher proportion of older people and a lower proportion of children and young people, when compared with the national averages. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 9th decile (9 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
This assessment was included as part of a pilot which looked at new and innovative ways of fulfilling CQC’s regulatory obligations. Artificial intelligence (AI) was used to support the creation of notes during some of the conversations, with human oversight and review to confirm factual accuracy. This was conducted with the consent of the provider and people interviewed.
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included feedback received by CQC, data from the latest National GP Patient Survey and the NHS Friends and Family Test. People were positive about the quality of their care and treatment. There was an active patient participation group (PPG) who represented the views of people using the service. (The PPG is a group of people who represented the views of people using the service.) Representatives from the PPG described how they had two-way communication and felt valued by the service. The service made positive changes because of PPG and people’s feedback. For example, the service improved access by upgrading the current telephone and online access system.