• Hospital
  • Independent hospital

Southend Private Hospital

Overall: Outstanding read more about inspection ratings

15 - 17 Fairfax Drive, Westcliff-on-sea, SS0 9AG (01702) 608908

Provided and run by:
BMI Southend Private Hospital Limited

Important: The provider of this service changed. See old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Southend Private Hospital on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Southend Private Hospital, you can give feedback on this service.

21 June 2022

During a routine inspection

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
  • Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

9 October 2018

During a routine inspection

BMI Southend Private Hospital is operated by BMI Southend Private Hospital Limited. The hospital offers day case surgery and an outpatients department. There are no overnight beds. Facilities include two operating theatres, a ward and recovery area and an outpatient department.

The hospital provides minor surgical procedures under local anaesthetic only – the majority being ophthalmic surgery. As well as the ophthalmic work the hospital also offers minor orthopaedic, podiatry and dermatology surgery and minor cosmetic procedures such and laser skin and hair removal. We inspected all services.

We inspected this service using our comprehensive inspection methodology. We carried out an unannounced inspection on 9 October 2018.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

The main service provided by this hospital was surgery. Where our findings on surgery – for example, management arrangements – also apply to other services, we do not repeat the information but cross-refer to the surgery service level.

Services we rate

We rated this hospital as good overall.

We found good practice in relation to surgery and outpatient care:

  • The service ensured it had enough staff who completed mandatory and safeguarding training to keep people safe.

  • The environment and equipment were suitable for use and staff ensured patients were protected from infection by using the appropriate infection, prevention and control measures.

  • Risk assessments were completed for people who used the service and confidentiality was protected with well organised and managed individual care records.

  • Staff knew how and when to record incidents and there were systems to identify, monitor and share learning from incidents.

  • The service delivered evidence based care according to national guidance, performed local audits and measured patient outcomes.

  • Staff were competent for their roles and were encouraged to develop further.

  • Complaints were low and dealt with in a timely manner and according to corporate policy.

  • The service ensured that patients were treated with kindness, dignity, respect and compassion and supported in making decisions about their treatment.

  • The service was well-led, with effective leadership, management and governance of the organisation.

  • Senior staff supported learning and innovation, and promoted an open and fair culture.

  • There were clear and effective processes for managing risks, issues and performance.

We found areas of practice that require improvement in surgery and outpatient services:

  • Some medical records within the outpatient department lacked legibility.

  • The service did not meet the 90% target for patients admitted within 18 weeks of referral for seven out of the 12 months reviewed and were lower than the England average.

  • The service did not follow its own procedure with regard to 48-hour post-operative follow up telephone calls.

Following this inspection, we told the provider that it should make improvements, even though a regulation had not been breached, to help the service improve. Details are at the end of the report.

Amanda Stanford

Deputy Chief Inspector of Hospitals