The Care Quality Commission
  • Doctor
  • GP practice

Prince Avenue Surgery Also known as Dr Sooriakumaran & Dr Santhakumar

Overall: Good read more about inspection ratings

3 Prince Avenue, Southend On Sea, Essex, SS2 6RL (01702) 347947

Provided and run by:
Dr Sooriakumaran & Dr Santhakumar

All Inspections

During an assessment under our new approach

Prince Avenue Surgery is a GP practice and delivers services to 4566 people under a contract held with NHS England. During this assessment, we visited the main surgery in Prince Avenue and the branch surgery in Leigh Road.

The National General Practice Profiles states that 87.65% of people registered are White, 5.398% Asian, 2.82% Mixed, 2.43% Black and 1.12% Other.

Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the first decile (1 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

28/07/2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Prince Avenue Surgery on 28/07/2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately and addressed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance.
  • Staff had received training appropriate to their roles and training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice was well equipped and had facilities suitable to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management.
  • The practice proactively sought feedback from staff and patients, which it acted on.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider should ensure:

  • Complaints are managed within the timescales stated in the practice policy.
  • Review safety issues regarding risks to patients to check that these have been addressed.
  • Information regarding translation services should be available to patients.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice