- GP practice
Mortimer Surgery
Assessment report published 27 May 2026
Contents
Ratings
Our view of the service
Date of Assessment: 19 May 2026. Mortimer Surgery is a GP practice and delivers services to approximately 11000 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 92.75% White, 2.53 Asian, 3.06% Mixed, 1.06% Black and .60% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 9th decile (9 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. We considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion. This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey, which showed most people were satisfied. There was an active patient participation group (PPG) who represented the views of people using the service. The practice engaged with the PPG through bimonthly meetings attended by a GP Partner. Representatives from the PPG described how leaders made positive changes because of feedback. The patient survey results from 2025 indicated 88%of the respondents described their overall experience of this GP practice as good in comparison to the national average of 75%.