Nightingale House Surgery

Updated 17 November 2025

Nightingale House Surgery is a GP practice that delivers services to approximately 6,100 patients under a contract held with NHS England. National GP profiles state the ethnic makeup of the practice area is 39.39% White, 12.78% Asian, 27.64% Black, 5.12% Mixed and 15.06% Other. Information published by the Office for Health Improvement and Disparities shows that the deprivation within the practice population is in the 3rd decile of 10. The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working in and how this impacted service delivery. Where relevant, further commentary is provided in the quality statement section of this report.

People and staff were kept safe and protected, with incidents and complaints investigated. However, we found that the recording of significant events was low in number. Learning outcomes were discussed. There was a robust Infection Prevention and Control (IPC) system with regular audits. Staff received regular training and appraisals. Staff managed medicines well and involved people in planning and changes.

People were involved in assessments of their needs. Regular health checks and reviews tool place. Evidence based care in line with good practice was delivered. The service worked with other agencies to enable good outcomes of care. People made informed decisions about their health.

People were treated with kindness and compassion. Dignity and privacy were respected. A chaperone service was provided to those who requested it.

People were involved in decisions about their care and information needed to make a decision was provided. Interpretation services were available. Complaints were handled appropriately.

Leaders and staff had a shared vision and culture. Leaders understood equality, human rights and safe compassionate care. Staff understood their roles and responsibilities.

The provider was previously inspected in 2017 under our old methodology and was rated good. At this inspection we found that the practice was rated as good.

Updated 17 November 2025

People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were generally satisfied with services.

The National GP Patient Survey (December 2024 – April 2025) showed that 77% of participants felt healthcare professionals listened to them (national expected target of 87%), however 68% of participants were happy with their overall experience (national expected target of 69%).

For the months of December 2025 to February 2026, the practice NHS Friends and Family Test had been predominantly positive. The practice recorded positive comments regarding staff professionalism and care. Concerns were recorded regarding appointment access and same day availability as well as getting through to the practice by telephone in a timely manner.

Plans had been put in place by the practice to address any concerns in patient feedback.

There was a small but active patient participation group (PPG) who represented the views of people using the service. The practice was in the process of recruiting more patients to the group. Representatives from the PPG described how managers made positive changes.