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Townfield Doctors Surgery Good

Inspection Summary

Overall summary & rating


Updated 25 November 2019

We decided to undertake a comprehensive inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions:

  • Are services safe?
  • Are services effective?
  • Are services caring?
  • Are services responsive?
  • Are services well-led?

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall, for all key questions and all population groups.

  • The practice provided care in a way that kept patients safe and protected them from harm.
  • Patients’ needs were assessed, and they received care and treatment in line with guidelines.
  • The practice could demonstrate improved performance and active engagement with other health and social care agencies to provide coordinated care.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The practice leadership promoted the delivery of high-quality, person-centred care.
  • We received mixed feedback about the cohesiveness of team working and the practice culture but were consistently told this was improving.
  • The practice was acting to address issues identified after a serious incident.

We saw one area of outstanding practice:

  • The practice ran a programme of events aimed at meeting the needs of particular patient groups. In 2019, the practice had run events on mental health (to coincide with mental health awareness week); first aid training for parents; a healthy heart event; an early dementia awareness event; and a children's art workshop. The patient participation group was involved in suggesting ideas and running events. The events were used to raise awareness about the topic and the relevant services the practice provided and lead staff members. For example, the practice had provided relevant information for parents attending the art workshop about childhood immunisations. Feedback from people attending the workshops was very positive.

The areas where the provider should make improvements are:

  • Continue to monitor and encourage parents to have their children immunised in line with current guidelines.
  • Review patient feedback around clinicians’ listening skills and assess the scope for improvement.
  • Take action to improve the uptake of bowel cancer screening.
  • Ensure that actions taken to improve following a serious event are embedded into practice.
  • Review the scope to improve the quality of management and performance data, for example in relation to staff training.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas










Checks on specific services

People with long term conditions


Families, children and young people


Older people


Working age people (including those recently retired and students)


People experiencing poor mental health (including people with dementia)


People whose circumstances may make them vulnerable