This inspection visit was undertaken by two compliance inspectors. The practice had a satellite surgery at Balcombe, three miles away, where patients were also seen. All administration, including appointments, were managed from the Handcross surgery. We were not able to visit the Balcombe surgery on the day of the inspection.We spoke with nine adult patients and one child on the day of the inspection visit. We also spoke with two of the GPs, the practice manager, a doctor in training, the nurse practitioner, a practice nurse, health care assistant, data administrator and three dispensers.
Patients told us that they felt well informed and involved in making decisions about their care and treatment. They said that all staff were approachable. Confidentiality was protected. Patients were happy with the care and treatment they received and valued the local services provided.
We looked at how medicines were managed at the practice. We found that there were systems and processes in place to ensure safe medicine management.
Staff told us that they had training and development opportunities and that they were well supported by the provider. They felt well qualified for their roles and responsibilities.
We found processes in place to review and monitor the quality of the service provided. Patient surveys were conducted with the results analysed. There was learning from the processes and the information was used to improve the service.