Ouse Valley Practice

Updated 8 February 2017

Ouse Valley Practice offers primary medical services via a general medical services (GMS) contract to approximately 6,525 registered patients. The practice provides services to a higher number of patients who are aged between 35 and 54 and over 85, when compared with the local clinical commissioning group (CCG) and England average. The practice is in an area with lower deprivation levels compared to the nation average.

The practice clinical staff comprises of four GP Partners (all female), a nurse practitioner, two practice nurses and four health care assistants.

The Practice is supported by a pharmacist, a team of dispensary staff, administration staff including an office manager, reception and secretarial team. Day to day management is undertaken by a practice manager.

The practice runs a number of services for its patients including minor surgery, asthma clinics,child immunisation clinics, diabetes clinics, new patient checks, and weight management support. The practice also supports patients who have been excluded.

Services are provided from:

Ouse Valley Practice (Main Surgery)

Dumbledore Primary Care Centre

Haywards Heath

West Sussex

RH17 6HB

And

Balcombe Surgery (Branch)

Deanland Road

Balcombe

West Sussex

RH17 6PH

Updated 8 February 2017

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 1 February 2016. Breaches of Regulatory requirements were found during that inspection within the safe domain. After the comprehensive inspection, the practice sent us an action plan detailing what they would do to meet the regulatory responsibilities in relation to the following:

• Ensure that systems for the management and security of medicines are robust and safe:

• Ensure the actions taken as a result of the infection control audit are documented.

• Ensure that they have a record of hand written and computerised prescription serial numbers to monitor their use. This must be maintained and kept up to date.

• Maintain a record of equipment and room cleaning to assist with maintaining the cleanliness of the environment and informing future audits.

We undertook this focused inspection on 7 December 2016 to check that the provider had followed their action plan and to confirm that they now met regulatory requirements.

This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Ouse Valley Practice on our website at www.cqc.org.uk.

This report should be read in conjunction with the last report published in August 2016.

Our key findings across the areas we inspected were as follows:-

• We saw evidence to confirm that the practice had ensured all medicines were stored securely.
• Fridge temperature records demonstrated regular monitoring of medicine fridges at the main practice and branch surgery
• We saw evidence to demonstrate that the practice had a system for monitoring both hand written and computer generated prescriptions.
• Systems were in place to check and ensure all prescriptions were authorised prior to dispensing.
• The infection control audit had been updated and the action plan completed. Systems were in place to demonstrate room and equipment cleaning took place to maintain the cleanliness of the practice and reduce the risk of infection.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 8 February 2017

The practice was rated as good for the care of people with long-term conditions on 1 February 2016. This rating remains unchanged.

Updated 8 February 2017

The practice was rated as good for the care of families, children and young people on 1 February 2016. This rating remains unchanged.

Updated 8 February 2017

The practice was rated as good for the care of older people on 1 February 2016. This rating remains unchanged.

Updated 8 February 2017

The practice was rated as good for the care of working-age people (including those recently retired and students) on 1 February 2016. This rating remains unchanged.

Updated 8 February 2017

The practice was rated as good for the care of people experiencing poor mental health (including people with dementia) on 1 February 2016. This rating remains unchanged.

Updated 8 February 2017

The practice was rated as good for the care of people whose circumstances may make them vulnerable on 1 February 2016. This rating remains unchanged.