The Care Quality Commission
  • Doctor
  • GP practice

The Coppice Surgery Partnership

Overall: Good read more about inspection ratings

The Coppice Surgery, Herne Lane, Rustington, Littlehampton, West Sussex, BN16 3BE (01903) 783178

Provided and run by:
The Coppice Surgery Partnership

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Coppice Surgery Partnership on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Coppice Surgery Partnership, you can give feedback on this service.

28 March 2020

During an annual regulatory review

We reviewed the information available to us about The Coppice Surgery Partnership on 28 March 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

5 July 2018

During a routine inspection

This practice is rated as Good overall. (Previous rating July 2017 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced inspection at The Coppice Surgery Partnership on 5 July 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff treated patients with compassion, kindness, dignity and respect and involved them in decisions about their care.
  • Staff enjoyed working at the practice and felt supported by management.
  • Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • The practice implemented suggestions for improvements and made changes to the way it delivered services because of feedback from patients.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.

The areas where the provider should make improvements are:

  • Ensure that the details of significant events are reported and recorded in a consistent format.
  • Provide awareness training for all staff on the ‘red flag’ sepsis symptoms that might be reported by patients and how to respond.
  • Improve performance against the quality and outcomes framework indicators for mental health, asthma and chronic obstructive pulmonary disease (COPD).
  • Ensure that accurate and up to date training records are maintained.
  • Ensure that the patient participation group is re-established so that patients and carers can share their views and experiences with the practice and influence the development and improvement of the services the practice provides.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

6 June 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

This announced focused inspection was carried out on 6 June 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations we identified in our previous comprehensive inspection on 24 May 2016. In May 2016 the overall rating for the practice was Good with Requires Improvement for the safe domain. The full comprehensive report for the May 2016 inspection can be found by selecting the ‘all reports’ link for The Coppice Surgery Partnership on our website at www.cqc.org.uk .

This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is rated as Good

Our key findings over all areas inspected were as follows:

  • The practice had introduced new protocols to ensure blank prescriptions were stored and monitored safely.

  • All fire exit doors within the practice were easily opened to allow for a means of escape in an emergency.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

24 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Coppice Surgery on 24 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed except in relation to the safe management of medicines.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The area where the provider must make improvement is:

  • Establish arrangements for the secure storage and tracking of prescriptions.

The area where the provider should make improvement is:

  • Ensure fire exits are fully operational at all times.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice