The Coppice Surgery Partnership

Updated 28 September 2018

The Coppice Surgery Partnership provides general medical services to approximately 10,636 patients living within the villages of Rustington, Angmering and the surrounding areas. At the time of inspection, the practice had recently taken on an additional 700 patients because of a nearby practice closure.

The practice has relatively large numbers of people aged 65 and older compared to the national average. Deprivation amongst children and older people is very low compared to the population nationally.

There are four GP partners and two salaried GPs. The practice also employs, three nurse practitioners, four practice nurses, one paramedic practitioner and three health care assistants. There is a patient services manager, a clinical services manager a practice manager and a team of receptionists and administrative staff.

The practice is registered to provide the regulated activities of diagnostic and screening procedures; treatment of disease, disorder and injury; maternity and midwifery services; family planning; and surgical procedures.

The Coppice Surgery Partnership provides services from two locations: -

The Coppice Surgery

Rustington,

West Sussex.

BN16 3BE

Angmering Medical Centre,

Station Road,

Angmering,

West Sussex

BN16 4HL.

During our inspection we visited both locations.

For information about practice services, opening times and appointments please visit their website at www.thecoppicesurgery.nhs.uk

Updated 28 September 2018

This practice is rated as Good overall. (Previous rating July 2017 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced inspection at The Coppice Surgery Partnership on 5 July 2018 as part of our inspection programme.

At this inspection we found:

• The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff treated patients with compassion, kindness, dignity and respect and involved them in decisions about their care.
• Staff enjoyed working at the practice and felt supported by management.
• Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• The practice implemented suggestions for improvements and made changes to the way it delivered services because of feedback from patients.
• The practice had good facilities and was well equipped to treat patients and meet their needs.

The areas where the provider should make improvements are:

• Ensure that the details of significant events are reported and recorded in a consistent format.
• Provide awareness training for all staff on the ‘red flag’ sepsis symptoms that might be reported by patients and how to respond.
• Improve performance against the quality and outcomes framework indicators for mental health, asthma and chronic obstructive pulmonary disease (COPD).
• Ensure that accurate and up to date training records are maintained.
• Ensure that the patient participation group is re-established so that patients and carers can share their views and experiences with the practice and influence the development and improvement of the services the practice provides.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 28 September 2018

Updated 28 September 2018

Updated 28 September 2018

Updated 28 September 2018

Updated 28 September 2018

Updated 28 September 2018