Archived: Hevercourt

Updated 18 June 2025

Hevercourt provides care and support for older people, the majority of whom were living with dementia. Some people also have physical disabilities. We undertook this assessment as concerns had been received about safe care being delivered to people.

We completed this focused assessment on 1 and 8 July 2025. We covered all of the quality statements in the Well Led key question, 7 quality statements in Safe, 4 in Caring key question and 1 quality statement in the Responsive key question. The provider was previously in breach of the legal regulations in relation to safe care and treatment including the management of medicines and infection control, people being safeguarded from abuse, insufficient staff, staff not being deployed effectively, and not being trained and supervised appropriately and the lack of robust governance. Improvements were not found at this assessment, and the provider remained in breach of these regulations. We also identified further breaches in relation to people not being treated with dignity and respect and people not receiving person-centred care.

The provider continued not to have appropriate systems in place to ensure people were protected from the risk of unsafe care, abuse or neglect. There were not always sufficient levels of suitably qualified and trained staff deployed. There remained a lack of robust management and provider oversight to review shortfalls of care. We identified a closed culture at Hevercourt. (A closed culture is a poor culture in a health or care service that increases the risk of harm.)

In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. This service remains in special measures and has been rated inadequate on the previous 2 Inspections. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.

Updated 18 June 2025

There were people and relatives who felt their loved one’s care was managed in a safe way and that staff were caring and considerate. However, there were other people and relatives that felt people did not always receive care from staff appropriately.

We found people were not being protected from risk of unsafe care including how they were supported with moving and handling, the risk of malnutrition and dehydration and other health needs. People were not safeguarded from the risk of abuse and at times were not treated in a caring and respectful way.

People were not always given choices around how they preferred their care to be delivered and were not supported with sufficient meaningful activities.