We carried out an unannounced inspection at Warden Lodge Medical Practice on 9 December 2021. This inspection was focused on the management of access to appointments.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Warden Lodge Medical Practice on our website at www.cqc.org.uk
Why we carried out this inspection
This inspection was undertaken in response to data/information we reviewed which suggested potential issues with access to appointments.
How we carried out the inspection
This inspection included a site visit. The lead inspector and inspection manager spoke with staff on site.
Interviews were carried out with the practice manager.
We found that:
- People were able to access appointments in a timely way
- The practice offered a range of appointment types
- There were systems in place to support people who face communication barriers to access treatment
- There were systems in place to monitor access to appointments and make improvements.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care