During an assessment under our new approach
Date of Assessment: 11 to 18 November 2025. Hillview Family Practice is a GP practice and delivers service to approximately 7400 people under a contract held with NHS England. The National General Practice Profiles states that 92% of the practice population are white, 2% Asian, 2% black 3% mixed and 1% other. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 1 decile (1 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Hillview Family Practice is an accredited training practice providing work placements to undergraduate medical students and GP registrars. The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, maternity and midwifery services; family planning, treatment of disease, disorder or injury and surgical procedures.
People were fully involved in assessments of their needs, decisions about their care, including understanding options around choosing to withdraw or not receive care. Care was based on latest evidence and good practice. People were treated with kindness and compassion. The service provided information in an accessible way that suited their needs. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable, and supportive, helping staff develop in their roles. Staff understood their roles and responsibilities. The service supported staff’s wellbeing. There was a well embedded culture of continuous improvement with staff given time and resources to try innovative ideas.