- GP practice
Clapham Park Group Practice
Assessment report published 27 October 2026
Contents
Ratings
Our view of the service
Date of Assessment: Wednesday 23 September 2026. Clapham Park Group Practice is a GP practice and delivers services to approximately 18765 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 64.2% White, 6.3% Asian, 6.9% Mixed, 18.2% Black and 4.4% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2026 National GP Patient Survey, which showed most people were satisfied. For example, there were 709 surveys sent and 116 returned which represented a completion rate of 16%. Results were above the local and national results. For example, 71% of patients described their experience of contacting their GP practice as good. This was above the local 58% and national 58% results. In addition, 95% of patients who responded felt the healthcare professional they saw had all the information they needed about them during their last appointment.
Patients are sent a Friends Family Test (FFT) text message following their booked appointment, inviting them to provide feedback on their experience, the practice told us they use (FFT) feedback to support patient experience monitoring, quality improvement and service development. At the time of the inspection, they had received 1295 response for 2026, 94.1% of respondents rated the service good or very good. Patients consistently report feeling listened to, involved in decisions about their care, treated with respect and supported during vulnerable situations. A small number of patients highlighted delays, communication issues and appointment access challenges.
There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how leaders made positive changes because of feedback. The PPG told us that the practice involved them in reviewing the National GP patient survey, they look at what the practice is doing well, and what the practice can improve. They involved them with changing the phone system so patients could have improved access.