• Doctor
  • GP practice

Southfields Group Practice

Overall: Good read more about inspection ratings

492 Merton Road, London, SW18 5AE (020) 8875 5429

Provided and run by:
Southfields Group Practice

Latest inspection summary

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Our current view of the service

Good

Updated 6 November 2025

Date of Assessment: 26 January 2026 to 27 January 2026. Southfields Group Practice is a GP practice and delivers service to 10932 under a contract held with NHS England. The National General Practice Profiles states that 75.11% White, 11.12% Asian, 4.70% Black 5.66% Mixed and 3.41% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 10th decile (10 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the patients using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Southfields Group Practice is located at 492 Merton Road London SW18 5AE.

The practice operates from a purpose-built property with patient facilities including reception and waiting areas on both the ground and first floors as well as practice

management facilities on the second floor, all of which are accessible by lift or stairs. The building is wheelchair accessible with facilities including dropped height reception desks and hearing loops in both reception areas.

The practice has access to 15 consultation rooms, 8 on the ground floor and 7 on the 1st floor.

The practice clinical team consists of 10 GPs, 3 practice nurses, 2 phlebotomist. The GPs are supported by a practice manager, human resource manager and 12 reception/administration staff.

The practice is a training practice; at the time of the inspection, they had 1 GP trainee.

Where relevant, further commentary is provided in the quality statements section of this report.

We carried out this assessment due to the length of time since the last inspection.

People's experience of the service

Updated 6 November 2025

Patients were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed patients were satisfied with services. There was an active patient participation group (PPG) who represented the views of patients using the service. Representatives from the PPG described how managers made positive changes because of feedback, for example shortening the outgoing phone message as it was long. We reviewed results from the friends and family test (a feedback tool for patients using NHS services, asking them to rate their overall experience). Most responses were positive “Excellent nurses and doctors” “nurses and doctors give excellent balanced advice”; “I am very happy”. “Where to wait was a little confusing so signage at reception could be clearer”. The practice manager reviewed the response monthly and shared with staff.