We carried out a review of the data available to us about Oakleigh Road Health Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Oakleigh Road Health Centre, you can give feedback on this service.
This practice is rated as Good overall. The practice was previously inspected on 9 September 2015 and rated Good.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Oakleigh Road Health Centre as part of our new methodology inspection programme.
At this inspection we found:
There was a culture of learning within the practice which promoted improvement to patient care. The practice had robust governance processes in place and a range of minuted meetings. Care and treatment was provided in line with evidence-based guidance and we saw examples of the practice tailoring its service to improve the patient experience. Patients told us that all staff at the practice were supportive and the care they received was excellent. Access to the service was good and patients told us they could book routine and emergency appointments when needed. We saw examples of continuous learning and improvement on the day of inspection.
For example:
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
The practice thought about patient experience and the practice provided extra services such as ECG diagnostics and 24 hour blood pressure monitoring.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Clinic – Oakleigh Road on 9 September 2015. Overall the practice is rated as good.
Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.
Our key findings across all the areas we inspected were as follows:
However, there were areas of practice where the provider needs to make improvements.
The provider must:
The provider should:
Chief Inspector of General Practice