Oakleigh Road Health Centre

Updated 24 January 2018

Oakleigh Road Health Centre is a teaching practice located in North London within the Barnet Clinical Commissioning Group. The practice address is 280 Oakleigh Road North, Barnet, London N20 0DH. The practice provides a range of services including meningitis immunisation, childhood immunisations, extended hours access, dementia support, learning disabilities support, influenza and pneumococcal immunisations, minor surgery, rotavirus and shingles immunisation and unplanned admission avoidance. More information about services provided by the practice can be found on their website: www.oakleighroadclinic.nhs.uk

The practice have a patient population of 8,505. At 51% the practice had a comparable proportion of people with a long standing health conditions than the national average of 53%.The practice serves a diverse community with approximately 18% of patients speaking English as a second language. At 81 years, male life expectancy was above the national average of 79 years. At 84 years, female life expectancy was comparable to the national average of 83 years.

The age range of patients at the practice was comparable to the average GP practice in England. The surgery is based in an area with a deprivation score of seven out of ten (one being the most deprived). Older people registered with the practice have a comparable level of income deprivation to the local and national averages. Patients at this practice have a similar rate of unemployment when compared to the national average.

Updated 24 January 2018

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. The practice was previously inspected on 9 September 2015 and rated Good.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Oakleigh Road Health Centre as part of our new methodology inspection programme.

At this inspection we found:

There was a culture of learning within the practice which promoted improvement to patient care. The practice had robust governance processes in place and a range of minuted meetings. Care and treatment was provided in line with evidence-based guidance and we saw examples of the practice tailoring its service to improve the patient experience. Patients told us that all staff at the practice were supportive and the care they received was excellent. Access to the service was good and patients told us they could book routine and emergency appointments when needed. We saw examples of continuous learning and improvement on the day of inspection.

For example:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.

• The practice thought about patient experience and the practice provided extra services such as ECG diagnostics and 24 hour blood pressure monitoring.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Updated 24 January 2018

Updated 24 January 2018

Updated 24 January 2018

Updated 24 January 2018

Updated 24 January 2018

Updated 24 January 2018