Dr W N Harrison and partners Also known as Cornerstone Practice

Updated 17 December 2018

Dr W N Harrison and partners (also known as Cornerstone Practice) is situated at 26 Elwyn Road, March, Cambridgeshire, PE15 9BF. The practice provides services for approximately 9,011 patients. The practice is located within the Cambridgeshire local authority and is one of 104 practices serving the NHS Cambridgeshire and Peterborough CCG area.

The practice has three GP partners, one male and two females, three salaried GPs, a registrar and a second-year foundation doctor. The team also includes two female nurse practitioners of which one is the practice matron and three female treatment room nurses. They also employ three female health care assistants, one female INR technician, a practice manager and a team of reception/administration/secretarial staff.

There are a range of patient population groups that use the practice and the practice holds a Personal Medical Services (PMS) contract with the Cambridgeshire and Peterborough Clinical Commissioning Group (CCG). The practice is registered to provide the following regulated activities: treatment of disease, disorder or injury; diagnostic and screening procedures, surgical procedures, family planning and maternity and midwifery services.

The practice is a training practice. A training practice employs qualified doctors who are undertaking further training to become a GP. A trainer is a GP who is qualified to teach, support, and assess trainee GPs.

The practice's opening times are from 8am until 6pm Monday to Friday, with extended hours on Mondays from 7.30am until 8am and 6.30 until 7pm. Patients can call the NHS111 service for additional out-of-hours services provided by Hertfordshire Urgent Care, or dial 999 in the event of a life-threatening emergency.

National data indicates that people living in the area are in the overall deprivation decile of five, where one indicates areas with the most deprivation and ten indicates the least areas of deprivation in comparison to England. The practice has a higher than average practice population with long-standing health conditions at 62.5% compared to the CCG average of 52.1% and the England average of 53.7% and a higher than average aged 65 and over practice population.

Updated 17 December 2018

This practice is rated as Good overall. (Previous rating February 2016 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Dr W N Harrison and Partners on 8 November 2018. This was part of our planned inspection programme.

Our key findings across all the areas we inspected were as follows:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• The practice proactively identified carers and supported them. The practice had identified 278 patients as carers which was approximately 3% of their practice list.
• The practice’s performance on quality indicators was 99% which was above the Clinical Commissioning Group (CCG) average of 97% and England average of 96% with an exception reporting rate of 14% compared with the CCG average of 11% and England average of 10%.
• The practice routinely reviewed the effectiveness and appropriateness of the care they provided. We saw evidence of audits that drove improvements throughout all levels of care.
• We found there were established safeguarding processes for all staff to follow. Staff were encouraged to report safeguarding concerns.
• Patients in care homes were visited regularly by the GPs to ensure they had continuity of care and to reduce admissions into accident and emergency.
• The practice was a training practice for qualified doctors training to become a general practitioner.

Updated 17 December 2018

Updated 17 December 2018

Updated 17 December 2018

Updated 17 December 2018

Updated 17 December 2018

Updated 17 December 2018