During an assessment under our new approach
Bishops Close Medical Practice is a GP practice and delivers services to approximately 8,585 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the practice area is approximately 98.1% White, 0.8% Asian, 0.3% Mixed, 0.7% Black and 0.2% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the practice population group is in the 4 decile (4 of 10). The lower the decile, the more deprived the practice population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the practice, the context the provider was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the practice and sought ways to address any barriers.
The provider had a clear mission and strategy, which considered the needs of the people who used their practice and the wider community. Staff understood their individual roles and responsibilities. Governance arrangements were generally effective, although some areas of oversight required strengthening, including staff mandatory training and staff immunisations in line with current guidance. The provider acted quickly to address these concerns.