- GP practice
Bishop's Close Medical Practice
Assessment report published 27 August 2026
Contents
Ratings
Our view of the service
Bishops Close Medical Practice is a GP practice and delivers services to approximately 8,585 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the practice area is approximately 98.1% White, 0.8% Asian, 0.3% Mixed, 0.7% Black and 0.2% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the practice population group is in the 4 decile (4 of 10). The lower the decile, the more deprived the practice population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the practice, the context the provider was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the practice and sought ways to address any barriers.
The provider had a clear mission and strategy, which considered the needs of the people who used their practice and the wider community. Staff understood their individual roles and responsibilities. Governance arrangements were generally effective, although some areas of oversight required strengthening, including staff mandatory training and staff immunisations in line with current guidance. The provider acted quickly to address these concerns.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the practice to understand their views and experience. This included feedback received by CQC and data from the latest National GP Patient Survey. The practice collected other feedback via their social media page, google reviews, thank you cards and emails.
People were very positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. Results of the National GP Patient Survey (January to March 2026) showed people were very satisfied with the service, with 82% of people responding positively to their overall experience at the practice (the national average was 77%).
There was an active patient participation group (PPG) who represented the views and experiences of people using the service. PPG representatives told us that leaders listened to feedback and made positive changes as a result. For example, an annual health check was introduced for patients aged over 65 who did not have a long-term condition. The PPG met quarterly, providing regular opportunities for discussion and engagement. Leaders also ensured that members were kept fully informed about staff changes, recruitment activity, and staff training, helping to maintain open communication and strong patient involvement in the development of the practice.