Bishop's Close Medical Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Overall, the practice performed better than the national average in the 2026 National GP Patient Survey. The percentage of patients who rated their overall experience of the practice as good was 82%, compared with the national average of 77%. While most other indicators relating to patients' experiences of care and treatment were broadly in line with national averages, several were slightly below the national benchmark. Leaders and staff had reviewed the survey findings and developed a comprehensive action plan to drive improvement. Actions had been clearly identified, with named leads, agreed timescales and measures of success in place to monitor progress and demonstrate the impact of changes made.

The CQC received 6 Give Feedback on Care responses, all of which were positive. Feedback indicated that people felt the practice provided excellent overall care. People described staff as kind, caring, helpful and professional. They told us that staff were compassionate, supportive and thorough.

The provider had arrangements to promote people’s privacy. Chaperones were available when required, with posters displayed throughout the practice and staff appropriately trained.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.