Dalston Medical Group

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence the provider met people’s needs, and staff treated people equally and without discrimination. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The practice made sure people could access the care, support and treatment they needed when they needed it.

The practice performed better than the national average in the results of the 2026 National GP Patient Survey. This showed people could access the practice when they needed it in a way that suited their needs, such as by telephone, in person or through the provider’s website. For example, 77% of respondents to the survey described their overall experience of contacting this practice as being good, compared to a national average of 73%. The survey also showed that 80% of respondents were positive about how easy it was to contact their GP practice on the phone. This was significantly above the national average of 57%. At midday on the day of our onsite assessment, we found that on the day appointments were still available to book with both GPs and nurses. If more appointments were required, staff told us clinicians added in additional on the day appointments to meet any urgent demand.

In response to feedback from people who used the practice, staff had made changes to improve access. This included reviewing appointment availability and introducing different appointment types to better meet patient needs.

Treatment rooms were available on the ground floor with level access to the practice and an automatic external door. This could be operated both at the entrance and remotely by reception staff.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes. They tailored their care, support and treatment in response to this.

Staff treated people equally and without discrimination. Leaders proactively sought ways to address any barriers to improving people’s experience and worked with local services, including within the voluntary sector, to address any local health inequalities. For example, patients whose circumstances may make them vulnerable such as those with a learning disability or dementia were offered often longer appointments and at quieter times.

The practice was responsive to the needs of older patients and offered home visits and urgent appointments for those with enhanced needs and complex medical issues. We saw staff liaised regularly with community services to discuss and manage the needs of these patients.

Staff understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes. Staff followed processes to ensure people could register at the practice, including those in vulnerable circumstances such as homeless people and Travellers. The practice was in the process of becoming a Safe Surgery, which would further support registration for people who did not have a fixed address or identification.

Staff used systems to capture and review feedback from people who used the practice. This was reflected in the National GP Patient Survey and Friends and Family feedback shared from people who used the practice which was positive.

Information was available on the practice website on how to access an appointment online and by the telephone or in person when the practice was open, and how to access urgent care when the practice was closed.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.