- GP practice
Dalston Medical Group
Assessment report published 27 July 2026
Contents
Ratings
Our view of the service
Dalston Medical Group is a GP practice which incorporates a practice dispensary and delivers services to approximately 5,208 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the practice area is approximately 98% White, 0.8% Asian, 0.7% Mixed, 0.2% Black and 0.3% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the practice population group is in the 8 decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the practice, the context the practice was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the practice and sought ways to address any barriers.
The practice had a clear vision and strategy, which considered the needs of the people who used their practice and the wider community. Staff understood their individual roles and responsibilities. Governance arrangements were generally effective, although some areas of oversight required strengthening, including the content, frequency and attendance of meetings.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the practice to understand their views and experience. This included feedback received by CQC, data from the National GP Patient Survey and the NHS Friends and Family test.
People spoke very positively about the quality of care and treatment they received. They consistently described staff as kind, compassionate, and respectful, and told us their privacy and dignity were maintained.
Results from the National GP Patient Survey (January to March 2026) demonstrated good levels of patient satisfaction. Overall, 74% of respondents reported a positive experience of the practice, compared with the slightly higher national average of 76%.
Feedback from the NHS Friends and Family Test also reflected very positive patient experiences. In the 3 months preceding the assessment, the practice achieved consistently high results, with 94% of respondents rating the provider as good or very good in April, increasing to 98% in May and 100% in June. These results provided further evidence that people were satisfied with the care and support they received from the practice.
The practice did not have an active Patient Participation Group (PPG), despite ongoing efforts to encourage patients to become involved. However, the practice sought feedback from patients through a variety of alternative methods to ensure their views continued to inform practice development.
The practice maintained strong links with the local monthly Parish magazine, which was used to publish practice updates, including monthly Did Not Attend (DNA) figures and vaccination campaigns. This helped ensure that patients with limited or no access to technology remained informed about practice initiatives and services. Regular information and updates for patients and carers were also shared through the practice's social media channels. Patient feedback was gathered through multiple routes, including comments received via social media, email correspondence, and discussions with practice staff during routine interactions. These approaches enabled the practice to obtain feedback from a broad and diverse range of patients.
In addition to direct feedback, the practice gathered patient views through their monthly patient survey. Comments, themes, and trends identified from the survey were reviewed and used to inform practice improvements and enhance patient care.