Dalston Medical Group

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The practice treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The practice performed slightly better than the national average in the results of the 2026 National GP Patient Survey. This showed people felt listened to and treated with kindness. For example, 89% of respondents said the healthcare professional at their last appointment was good at treating them with care and concern, compared to a national average of 87%.

This was reflected in feedback from the practice’s own patient surveys, where people described staff as “excellent”, “very friendly”, “professional”, “caring” and “efficient”.

The CQC received 88 Give Feedback on Care responses, of which 78 were positive. Feedback indicated that people felt the practice provided excellent overall care. People consistently described staff as kind, caring, helpful and professional. They told us that staff across all roles were compassionate, listened to them, showed empathy and provided reassurance.

The practice had arrangements to promote people’s privacy. Chaperones were available when required, with posters displayed throughout the practice and staff appropriately trained.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.