The Care Quality Commission
  • Doctor
  • GP practice

Alperton Medical Centre

Overall: Good read more about inspection ratings

32 Stanley Avenue, Wembley, Middlesex, HA0 4JB (020) 8903 2379

Provided and run by:
Alperton Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Alperton Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Alperton Medical Centre, you can give feedback on this service.

30 April 2021

During an inspection looking at part of the service

We carried out a review of Alperton Medical Centre on 30/04/2021. Overall, the practice is rated as Good.

Set out the ratings for each key question

Caring - Good

Following our previous inspection on 14 March 2019, the practice was rated Good overall and for the key questions safe, effective, responsive and well-led. The practice was rated requires improvement for providing caring services and issued a requirement notice for Regulation 17 Good governance.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Alperton Medical Centre on our website at www.cqc.org.uk

Why we carried out this review

This review was a focused review of information without undertaking a site visit to follow up on breaches of Regulation17 Good governance. At the last inspection we found;

  • Patient satisfaction scores on the national GP patient survey relating to care and treatment were below local and national averages and there was minimal evidence to show the practice had taken action to improve.

We also followed up on ‘should’ actions identified at the last inspection. Specifically;

  • Monitor that all recommended actions from the audits and risk assessments are carried out.
  • Review classification of significant events to ensure that all are captured.
  • Monitor that all Patient Group Directions (PGDs) are signed in a timely manner.
  • Develop a system to ensure that all relevant staff have read patient safety alerts.

How we carried out the review

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our reviews differently.

This review was carried out without visiting the location by requesting documentary evidence from the provider.

We found that:

The practice had made the necessary improvements to the delivery of caring services;

  • National GP patient survey performance had improved for all caring indicators.

In addition;

  • Action had been taken to ensure recommended actions from audits and risk assessments were carried out.
  • The systems for complying with patient safety alerts and the classification of significant events had been reviewed.
  • Action had been taken to ensure PGDs were signed in a timely manner.

Whilst we found no breaches of regulations, the provider should

  • Continue to improve patient satisfaction with caring aspects of the service.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

14 March 2019

During a routine inspection

We carried out an announced comprehensive inspection at Alperton Medical Centre on 14 March 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • The practice organised and delivered services to meet patients’ needs. Patients could usually access care and treatment in a timely way.
  • The practice was responsive to the needs of bereaved families and this was observed during inspection.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

We rated this practice as requires improvement for providing caring services because:

  • Patient did not always feel that they were treated with kindness, or involved in decisions about their care and treatment. Patient satisfaction scores relating to their care and treatment were below local and national averages. There was limited evidence to show what action the practice had taken to improve how patients felt about their care and treatment.

The areas where the provider must make improvements are:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

(Please see the specific details on action required at the end of this report).

The areas where the provider should make improvements are:

  • Monitor that all recommended actions from the audits and risk assessments are carried out.
  • Review classification of significant events to ensure that all are captured.
  • Monitor that all Patient Group Directions (PGDs) are signed in a timely manner.
  • Develop a system to ensure that all relevant staff have read patient safety alerts.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

13 April 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Alperton Medical Centre on 13 April 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients we spoke with said they found it easy to make an appointment with a named GP and there were urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.


Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice