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Alperton Medical Centre Good

Inspection Summary


Overall summary & rating

Good

Updated 14 May 2021

We carried out a review of Alperton Medical Centre on 30/04/2021. Overall, the practice is rated as Good.

Set out the ratings for each key question

Caring - Good

Following our previous inspection on 14 March 2019, the practice was rated Good overall and for the key questions safe, effective, responsive and well-led. The practice was rated requires improvement for providing caring services and issued a requirement notice for Regulation 17 Good governance.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Alperton Medical Centre on our website at www.cqc.org.uk

Why we carried out this review

This review was a focused review of information without undertaking a site visit to follow up on breaches of Regulation17 Good governance. At the last inspection we found;

  • Patient satisfaction scores on the national GP patient survey relating to care and treatment were below local and national averages and there was minimal evidence to show the practice had taken action to improve.

We also followed up on ‘should’ actions identified at the last inspection. Specifically;

  • Monitor that all recommended actions from the audits and risk assessments are carried out.
  • Review classification of significant events to ensure that all are captured.
  • Monitor that all Patient Group Directions (PGDs) are signed in a timely manner.
  • Develop a system to ensure that all relevant staff have read patient safety alerts.

How we carried out the review

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our reviews differently.

This review was carried out without visiting the location by requesting documentary evidence from the provider.

We found that:

The practice had made the necessary improvements to the delivery of caring services;

  • National GP patient survey performance had improved for all caring indicators.

In addition;

  • Action had been taken to ensure recommended actions from audits and risk assessments were carried out.
  • The systems for complying with patient safety alerts and the classification of significant events had been reviewed.
  • Action had been taken to ensure PGDs were signed in a timely manner.

Whilst we found no breaches of regulations, the provider should

  • Continue to improve patient satisfaction with caring aspects of the service.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good