Updated 30 June 2025
Date of Assessment: 11 August 2025 to 27 August 2025
Portsdown Group Service is a GP practice and delivers services to approximately 62,726 people under a contract held with NHS England. There are 6 sites delivering services: Cosham Park Avenue Surgery, Kingston Cresent Surgery, Crookhorn Lane Surgery, Paulsgrove Surgery, Heyward Road Surgery and Somerstown Surgery. Information published by Office for Health Improvement and Disparities shows deprivation within the service population group is in the 3rd decile (3 of 10). The lower the decile, the more deprived the service population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service had a good learning culture, and people could raise concerns. Leaders investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it.
Leaders and staff had a shared vision and culture based on listening, learning, and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles.