Park Royal Medical Practice

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

We looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment in March 2025, we rated this key question as requires improvement. At this assessment, the rating has changed to good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safeguarding during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Involving people to manage risks during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

The service made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs.

At the assessment in March 2025, we identified gaps in recruitment checks and mandatory training for locum staff, along with insufficient evidence of induction processes for new staff. In addition, there was no structured supervision process or formal oversight in place to demonstrate and monitor the prescribing competence of non-medical prescribers.

At this assessment, we noted that the provider had strengthened recruitment processes to ensure all required pre-employment checks were completed before locum staff commenced duties. This included verification of identity, employment history, professional registration, and Disclosure and Barring Service (DBS) checks where applicable. In addition, systems had been introduced to ensure that all locum staff provided up-to-date evidence of mandatory training.

There were a range of clinical and non-clinical roles within the practice. We found that training was up to date, and staff learning needs and development were managed appropriately. Safe recruitment practices were followed, and induction records were available for 2 new staff members who had commenced employment since the previous assessment.

Supervision of clinical pharmacists was delivered through a combination of formal and informal arrangements by both the primary care network and the service. Staff received annual observed consultations to review clinical practice and prescribing competence across a range of conditions. In addition, regular supervision opportunities were available through scheduled daily debrief sessions with GPs, alongside access to ad hoc clinical support. Staff were also able to seek guidance from relevant clinical leads for specialist areas, ensuring appropriate oversight and support in their role.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.