- GP practice
Park Royal Medical Practice
Assessment report published 13 May 2026
Contents
Ratings
Our view of the service
Date of Assessment: 28/04/26 to 30/04/26. Park Royal Medical Practice is a GP practice, delivering services to 8,860 registered patients under an Alternative Provider Medical Services (APMS) contract held with NHS England. The National General Practice Profiles show that the practice has a relatively high proportion of working age patients and is ethnically diverse. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 2nd decile (2 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
This assessment was a focused assessment to review a breach of Regulation 19 (Fit and proper persons employed), and the following 4 quality statements: Safe effective staffing; Monitoring outcomes; Freedom to speak up; and Governance, management, and sustainability.
SAFE: The service had a good learning culture and people could raise concerns. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care.
EFFECTIVE: People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Staff worked with all agencies involved in people’s care for the best outcomes. Staff made sure people understood their care and treatment to enable them to give informed consent.
WELL-LED: Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were notified of the outcomes and actions taken in response to their comments. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement.
Since the last inspection, the practice had made improvements and is no longer in breach of Regulation 19 (Fit and proper persons employed).
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey (2024) and NHS Friends and Family Test showed people were satisfied with services. Data provided by the service from the Primary Care Network Patient Experience Survey (2025), which received 400 responses, showed an overall satisfaction score of 70%, covering patient feedback on access, appointments, online services, and continuity of care.
There was an active patient participation group (PPG) who represented the views of people using the service, and a newly appointed chair who was actively engaging patients to encourage participation.