Last updated 14 December 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014

This was an unannounced inspection which took place over two days on 30 and 31 October 2017. On the first day of our visit, the inspection team consisted of two inspectors, a specialist nurse advisor and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who has used this type of service. On the second day, the team consisted of two inspectors.

Before the inspection, we reviewed all the information we held about the service including previous inspection reports and notifications received by the Care Quality Commission. A notification is where the registered manager tells us about important issues and events which have happened at the service. We used this information to help us decide what areas to focus on during our inspection.

During the inspection we spoke with 11 people who used the service and the relatives of a further seven people. We spoke with the registered manager, the deputy manager and a member of the provider’s training team. We also spoke with three registered nurses, seven care workers and one agency care worker. We reviewed the care records of seven people in detail and aspects of another eight people’s care plans. We also looked at the records for five staff and other records relating to the management of the service such as audits, incidents, policies and staff rotas.

Following the inspection we sought feedback from seven health and social care professionals and asked their views about the care provided at Hamble Heights.

The last inspection of Hamble Heights was in September 2015. That inspection did not find any breaches of the legal requirements, but did highlight some areas where improvements could be made such as the deployment of staff and the completeness of some of the records used to monitor aspects of people’s care.