Depax Care

Updated 20 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with CQC to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection, there was a registered manager in post.

Notice of inspection

This inspection was announced.

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 28 March and ended on 05 May 2022 .We visited the location’s office on 28 March and 05 May 2022.

What we did before the inspection

We reviewed information we had received about the service since they registered with CQC. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give us some key information about the service, what the service does well and improvements they plan to make.

During the inspection

We spoke with two people who used the service and three relatives. We emailed five staff to ask a range of questions. We spoke with the registered manager, who is also the nominated individual, a care coordinator, and one member of staff. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We visited the office location to review written records. We looked at three people's care records. We checked records relating to the management of the service, including policies, and procedures, and quality assurance records.

Updated 20 May 2022

About the service

Depax Care is a domiciliary care service providing care and support to people living in their own homes in the Sheffield area. At the time of our inspection there were five people using the service.

People’s experience of using this service and what we found

There was a quality monitoring system in place, but this needed further embedding to ensure the provider had clear systems in place to safely manage and monitor the service before it expanded.

We have made a recommendation that the provider implements the quality assurance systems, embeds them into practice and uses them as a tool to continually drive improvements.

Overall, people felt safe in the company of staff. Relatives agreed that their family members were safe. People's care plans provided staff with the information they needed to support people and to understand their preferences and choices.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service had recruitment processes in place to ensure suitable staff were employed. General and individual risks were assessed and managed well. Medicines were managed effectively, and the provider ensured all infection control measures were followed by staff.

Systems were in place for people to raise concerns and for the registered manager to receive feedback from people who used the service. This enabled them to monitor the quality of the service being provided to people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 20 February 2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.