Becks homecare services limited

Becks Homecare Services Limited is a domiciliary care agency. They provide personal

care to people living in their own homes. At the time of inspection, the service had been supporting one person for less than six months. As a result, we have been unable to give the service a rating.

People’s experience of using this service and what we found

Staff provided safe care. Staff had a good understanding of safeguarding procedures and how to report abuse. Medication was administered safely and records kept were accurate. Risk assessments were in place to manage risks within people’s lives. These assessments were reviewed and kept up to date.

Staff recruitment procedures ensured that appropriate pre-employment checks were carried out. Staff were trained to support people effectively, and staff were supervised and felt confident in their roles.

The person receiving care had their nutritional needs met. When required, people had support with healthcare arrangements.

Consent was gained before any care was provided, and they were supported to have maximum choice and control of their lives.

Staff told us they knew the person well, and treated them with kindness, dignity and respect. Care was personalised to the individual, and the registered manager told us that good relationships had been formed with relatives involved.

The person and their family were involved in their own care planning as much as was possible. A complaints system was in place and was used effectively.

The registered manager was open and honest, had a good understanding of regulatory requirements, and had the systems in place to grow the business and provide care to more people safely. Audits were in place to find fault, and take appropriate actions if required.

The service had a registered manager in place, and staff felt well supported by them.

Rating at last inspection:

This service was registered with us on 20 June 2018 and this is the first inspection.

Why we inspected:

This was a planned comprehensive inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk